Yes, we ship to the USA, all major European countries, and Australia. Every order is fully tracked from dispatch to delivery and securely packaged to protect your medical equipment in transit. You will receive a tracking number by email as soon as your order is dispatched.

Delivery times vary by destination. Orders to the USA typically arrive within 3–5 business days. European deliveries generally take 3–6 business days. Australia orders usually arrive within 5–8 business days. Expedited shipping options are available at checkout if you need your device sooner.

Yes. Selected portable oxygen concentrators in our range — including the Inogen One G5, Philips SimplyGo, Zen-O Lite, and Inogen Rove 6 — are FAA approved for use on commercial airline flights. We recommend contacting your airline at least 48 hours before travel to notify them you will be travelling with a portable oxygen concentrator. Each eligible product listing clearly states FAA approval status.

FAA-approved concentrators are accepted on most major commercial airlines worldwide, including carriers in the USA, Europe, and Australia. However, each airline has its own policies and may require advance notice, a physician's statement, or specific documentation. We recommend checking directly with your airline before your flight. Our team is happy to help you verify compatibility with your carrier.

We accept all major payment methods including PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, and international bank transfers. All transactions are processed through secure, encrypted payment gateways. Your financial information is never stored on our servers.

Yes, bank transfer is a fully supported and secure payment option. Once you place your order, you will receive our bank details by email. Orders paid by bank transfer are processed as soon as payment is confirmed, which typically takes 1–2 business days depending on your bank. If you have any questions during the process, our support team is available to assist you.

We offer a 30-day return policy on all unused, unopened devices in their original packaging. If your device arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue and we will arrange a replacement or full refund at no cost to you. Returns on used devices are assessed on a case-by-case basis. Please contact help@eurooxycare.com to initiate any return.

Yes. All devices sold by EuroOxyCare come with the manufacturer's standard warranty, which typically covers 1 to 3 years depending on the model. Warranty coverage includes manufacturing defects and hardware failures under normal use. Accidental damage, misuse, or wear-and-tear consumables such as filters and cannulas are not covered. Full warranty details are included with every device and available on request before purchase.

Regular maintenance is simple and important for performance. You should clean or replace the external particle filter every 2–4 weeks depending on use and environment. Wipe the exterior with a slightly damp cloth and avoid using harsh chemicals. Ensure the air intake vents are never blocked during operation. Each device comes with a full user manual covering maintenance schedules. If you notice reduced oxygen output or unusual sounds, contact our support team promptly.

Prescription requirements vary by country. In the USA, oxygen concentrators are classified as medical devices and a prescription is technically required for clinical use. In many European countries and Australia, regulations differ. EuroOxyCare sells devices internationally for personal use and does not require a prescription to complete a purchase on our site. However, we always recommend consulting your doctor or respiratory specialist before starting or changing oxygen therapy to ensure the right device and flow settings for your needs.